Question 1

How do I get started with AutoTally?

Accepted Answer

Getting started is easy. Contact us via the form on our website or call us. We will schedule a brief onboarding call, understand your needs, sign an NDA, and start processing your data — usually within 24 hours.

Question 2

What documents do I need to provide for Tally data entry?

Accepted Answer

For purchase/sales entry: invoices (PDF or images). For bank reconciliation: bank statements. For payroll: salary registers. We accept any format — PDF, Excel, images, even photos of printed documents.

Question 3

What is included in the Starter plan?

Accepted Answer

The Starter plan (₹5,000/month) includes up to 500 entries, purchase & sales entry, basic reconciliation, 5-7 day turnaround, email support, and monthly reports.

Question 4

What counts as one entry in Tally data entry?

Accepted Answer

One entry equals one line item in Tally. For example, an invoice with 5 line items equals 5 entries. A bank transaction equals 1 entry. We are transparent about counting — we will tell you upfront how your documents translate to entries.

Question 5

Is there a free trial for AutoTally?

Accepted Answer

We offer a 30-day money-back guarantee. If you are not satisfied with our service quality within the first 30 days, we will refund in full — no questions asked.

Question 6

How does AutoTally protect my financial data?

Accepted Answer

We use 256-bit AES encryption for all data at rest and in transit. Our systems run on ISO 27001 certified servers. We sign NDAs with every client. Access to your data is strictly limited to your assigned specialist and their supervisor.

Question 7

What is AutoTally's accuracy guarantee?

Accepted Answer

We guarantee 99.9% accuracy on all entries. If errors are found, we correct them for free within 7 days. If errors affect your GST filing or audits, we take responsibility and cover any penalties up to the value of your monthly subscription.

Question 8

How long does Tally data entry take at AutoTally?

Accepted Answer

Standard turnaround is 5-7 business days. Express delivery in 2-3 business days and same-day processing for documents submitted before 10 AM are also available.

Question 9

Do AutoTally specialists work with Tally Prime?

Accepted Answer

Yes. All our data entry specialists are Tally-certified (TallyPrime Certified Professional). We work with Tally Prime, Tally ERP 9, and all versions. We adapt to your existing chart of accounts and configurations.

Question 10

Can I cancel my AutoTally subscription anytime?

Accepted Answer

Yes. AutoTally has no lock-in contracts. Cancel anytime with 30 days notice. We also offer a 30-day money-back guarantee on new subscriptions.

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